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Re: Mobile Intake form missing when forms returned
2/1/2024 4:24:23 PM
(Total replies: 1)
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| Hey grasshopper!
We're going to need details on this issue. i recommend contacting Ashleigh and setting up a call/goto meeting session. Don't post details here as this is public forum. thx. |
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Re: Still using the forums?
2/29/2024 10:43:41 AM
(Total replies: 1)
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| Dear Allison, Great to hear you're back in the Ministry and saving babies! Welcome back!
Regarding your question. We provide many avenues for support:
1-forums. The forums are a great place to learn what others are asking and post specific questions you may have.
2-email. We also provide email support by sending questions to support@ekyros.com
3-phone. You can call us directly @ 469-293-3079 (if you forget the number, it's posted at the top of our website). We are on a call back ... |
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Re: Still using the forums?
2/29/2024 10:45:23 AM
(Total replies: 0)
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| Forums are also great place to ask questions after business hours. In most cases, you'll get a quick response. :) |
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Re: Portal for Spanish speaking client
8/14/2024 11:17:48 AM
(Total replies: 1)
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| Hey LisaRN!
The portal app will read the culture settings on the client's browser. if their culture setting is Spanish, it will default to Spanish language. You have to manually change it because your browser's culture setting is English. hope that makes sense. |
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Re: Technical Issues
3/27/2024 12:20:56 PM
(Total replies: 0)
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| Hey Jessica, it's probably best to call us @ 469-293-3079 and provide details of your issue. Leave a message at that number explaining you're having issues, and a support person will call you back asap. All our apps / services are operating normally. |
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Re: Quickbooks Online
6/12/2023 11:19:17 AM
(Total replies: 1)
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| Hi jvanture,
Correct, today the QB Connector supports QB Desktop only. QB Online requires an entirely different API and is not compatible. It will require a completely new / separate connector to be developed. We are committed to supporting QB Online in the future, but don't have a release date yet. |
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Re: Quickbooks Online
6/12/2023 12:19:24 PM
(Total replies: 1)
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| At this time we don't have a projected date. We are currently working around the clock to release a client portal. that is our 100% focus right now. Unfortunately, we don't have any control over QuickBooks fees/pricing. |
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Re: Correspondence tab data
10/9/2024 8:16:54 AM
(Total replies: 0)
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| Hey Melguz,
You can find the Correspondence Stats under Client/Reports/Statistics menu. On the page at the top right enter "corres" to filter the reports. Then click "Run Report". Hope that helps! |
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