CenterPiece Discussions  > Feedback & Support  > Print Icon not functioning since Portal upgrade  
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 Author Thread: Print Icon not functioning since Portal upgrade
Grasshopper is not online. Last active: 2/2/2024 10:57:53 AM Grasshopper
Joined: 24 Sep 2023
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Print Icon not functioning since Portal upgrade
Posted: 24 Sep 2023 04:06 PM
Hello- since the portal upgrade, we are unable to print intake forms from the MI files. Please advise- thanks !
brianp is not online. Last active: 5/15/2024 11:08:43 AM brianp
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Re: Print Icon not functioning since Portal upgrade
Posted: 25 Sep 2023 03:59 PM
Hi Grasshopper, what form are you referring to? We didn't change any print functionality in the latest release.

Grasshopper is not online. Last active: 2/2/2024 10:57:53 AM Grasshopper
Joined: 24 Sep 2023
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Re: Print Icon not functioning since Portal upgrade
Posted: 25 Sep 2023 06:14 PM
We cannot print the Health History form using the icon. Must highlight and print. Could our PC be the issue? Thanks!
G
brianp is not online. Last active: 5/15/2024 11:08:43 AM brianp
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Re: Print Icon not functioning since Portal upgrade
Posted: 25 Sep 2023 06:16 PM
What icon?

Please provide the steps to reproduce. Thanks!

brianp is not online. Last active: 5/15/2024 11:08:43 AM brianp
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Re: Print Icon not functioning since Portal upgrade
Posted: 25 Sep 2023 06:18 PM
Also, what operating system and browser are you using? If you don't know, please call us. Our number is at top of website. Thanks!

Grasshopper is not online. Last active: 2/2/2024 10:57:53 AM Grasshopper
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Re: Print Icon not functioning since Portal upgrade
Posted: 25 Sep 2023 06:46 PM
In client file- edit health history- PRINT icon on lower left at end of form not working. We use Windows and Chrome. Thanks!
G
kristenp is not online. Last active: 2/29/2024 10:54:05 AM kristenp
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Re: Print Icon not functioning since Portal upgrade
Posted: 26 Sep 2023 09:19 AM
Hi, I am sorry to hear you are having an issue printing the Health History Form. I cannot reproduce the issue on my end in our Demo site. I am running Windows11 and printed the Health History Form without issue in both GChrome and Edge browsers. Please give us a call and we can troubleshoot further with you directly.

Kristen Paul
469-293-3079

http://www.ekyros.com/Pub/images/ek-logo391x100.png
Grasshopper is not online. Last active: 2/2/2024 10:57:53 AM Grasshopper
Joined: 24 Sep 2023
Total Posts: 13
 
Re: Print Icon not functioning since Portal upgrade
Posted: 26 Sep 2023 02:25 PM
Will do- many thanks!
G
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