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LClary221 is not online. Last active: 8/26/2021 11:49:01 AM LClary221
Joined: 07 May 2020
Total Posts: 7
 
Difficulty enrolling in classes
Posted: 26 Aug 2021 10:27 AM
Hi,
A few of us have had difficulty enrolling clients in our classes. When we go to 'enroll' and then 'enroll from database' and type in their name and nothing pops up. Is that a bug? On of my coworkers said that happened to her for a while, and then she was able to enroll normally at a later date.
Thanks!

Laura Clary
ashleighg is not online. Last active: 10/18/2021 6:46:21 PM ashleighg
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Joined: 01 Mar 2009
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Re: Difficulty enrolling in classes
Posted: 26 Aug 2021 11:39 AM
Hello lclary221,
Thank you for reaching out! You have to be sure to click the "Search" button to the right, I encourage centers to search by the first few letters of the last name or , FirstName in case of any misspellings. Try clicking "Search" and let me know if this fixes the issue.

Blessings,
Ashleigh

LClary221 is not online. Last active: 8/26/2021 11:49:01 AM LClary221
Joined: 07 May 2020
Total Posts: 7
 
Re: Difficulty enrolling in classes
Posted: 26 Aug 2021 11:48 AM
When we hit 'Search' nothing happens at all. That is the problem. You can put part of a name or a whole name, but absolutely nothing happens when you hit search.

Laura Clary
ashleighg is not online. Last active: 10/18/2021 6:46:21 PM ashleighg
www.ekyros.com
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Joined: 01 Mar 2009
Total Posts: 1059
 
Re: Difficulty enrolling in classes
Posted: 26 Aug 2021 12:06 PM
Hi Laura,
Give us a call, 469-293-3079, we'd love to take a look at this with you to see what's going on. I look forward to hearing from you soon, have a GREAT day!

Blessings,
Ashleigh

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