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PamW is not online. Last active: 9/14/2021 1:36:05 PM PamW
Joined: 17 Jun 2019
Total Posts: 15
 
Donor Mailing Labels
Posted: 21 Jul 2021 11:20 AM
I have donors in the database that will no longer be giving for various reasons. I have marked that it is "not ok to contact", I have made them "inactive", I have marked "Hold Mail." Yet, when I try to print address labels for mailings, they still show up on the list. I don't want to delete them in order to keep the historical information, but I do not like them continuing to show up on the mailing lists.

BTW, when I run my report lists, I do filter out hold mail and inactive.

Thanks for your help!
Pam
ashleighg is not online. Last active: 9/14/2021 1:37:40 PM ashleighg
www.ekyros.com
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Joined: 01 Mar 2009
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Re: Donor Mailing Labels
Posted: 21 Jul 2021 11:25 AM
Hi Pam,
It's great to hear from you! When you are filtering out your reports be sure to select "HoldMail: No" and if it is checked "Hold Mail" on the file it will filter those out. If you are having issues please reach out to your Account Manager so we can further troubleshoot with you.

Blessings,
Ashleigh

PamW is not online. Last active: 9/14/2021 1:36:05 PM PamW
Joined: 17 Jun 2019
Total Posts: 15
 
Re: Donor Mailing Labels
Posted: 21 Jul 2021 11:30 AM
Thanks so much for the quick reply, Ashleigh! You know how when you ask someone for help, you find your mistake as you ask (or in this case hit the send button). I found my error almost immediately. It's great to know that you are there when I need help!

Pam
ashleighg is not online. Last active: 9/14/2021 1:37:40 PM ashleighg
www.ekyros.com
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Re: Donor Mailing Labels
Posted: 21 Jul 2021 11:32 AM
Pam,
HA!Smiley I completely understand, happy to help, never hesitating in reaching out to us. Have a GREAT day!

Blessings,
Ashleigh

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