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melguz is not online. Last active: 9/10/2020 8:30:43 AM melguz
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Ultrasound reports
Posted: 16 Jul 2020 09:23 AM
We have experienced some issues with our Physician being able to see ultrasound reports that are completed and ready for him to sign. This was working fine but since the update we have experienced some issues. We've had 2 so far that we have experienced an issue with. One of those was signed and the other one we are waiting to see if he is able to see it and read it. Thank you!
brianp is not online. Last active: 9/15/2020 3:36:30 PM brianp
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Re: Ultrasound reports
Posted: 16 Jul 2020 09:25 AM
Hi melguz,

What exactly is the issue? We have not received any reports of problems since the release.

melguz is not online. Last active: 9/10/2020 8:30:43 AM melguz
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Re: Ultrasound reports
Posted: 17 Jul 2020 11:26 AM
Thank you for responding! We had two ultrasounds that were submitted by staff for our Medical Director and he was not able to see them as needing to be read. We went in to the client file to make sure we hadn't selected the "hold" button and we had not. We've only been using ekyros a month so it definitely could be user error, but we have been sending u/s reports and have had no issues until now.
brianp is not online. Last active: 9/15/2020 3:36:30 PM brianp
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Re: Ultrasound reports
Posted: 17 Jul 2020 12:22 PM
all unsigned sonograms aren't submitted for review until you attached scans and/or a machine report (pdf). all signed sonograms are displayed under the Medical tab of the client's chart. you can also download the reports under the Signed tab of the Physician Sign-off page.

if you need additional assistance please call us. our number is at the top of our web site. i'm also including it here: 469-293-3079. Call us anytime, we don't charge for support or training. hope that helps.

ashleighg is not online. Last active: 9/15/2020 7:00:30 PM ashleighg
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Re: Ultrasound reports
Posted: 17 Jul 2020 12:26 PM
Hi Melguz,

One other note, Microsoft Edge also recently updated which does not display TIF image types. Google Chrome does not display TIF image types either. If your sonogram machine's output is file type TIF this wouldn't be viewable in either browser. We also recommend using the file type JPEG/JPG for sonogram images as they are viewable on all browsers as well as taking up the least amount of space in document storage.

Blessings,
Ashleigh

ashleighg is not online. Last active: 9/15/2020 7:00:30 PM ashleighg
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Re: Ultrasound reports
Posted: 17 Jul 2020 12:27 PM
Melguz,
Another possibility is if he has a filter in place, have him click "Clear filter" to reset. Definitely give us a call and we can help you troubleshoot! 469.293-3079

Blessings,
Ashleigh

melguz is not online. Last active: 9/10/2020 8:30:43 AM melguz
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Re: Ultrasound reports
Posted: 17 Jul 2020 02:05 PM
I am pretty certain the images and report were attached. I will check. Thank you for the input!
melguz is not online. Last active: 9/10/2020 8:30:43 AM melguz
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Re: Ultrasound reports
Posted: 17 Jul 2020 02:07 PM
We have always used a JPEG file for our ultrasound images. I'll make certain this was the case with these. Thank you!
melguz is not online. Last active: 9/10/2020 8:30:43 AM melguz
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Re: Ultrasound reports
Posted: 17 Jul 2020 02:09 PM
Our Medical Director has been using ekyros longer than we have because he reads scans for another pregnancy center, but we will try this also if it happens in the future. Thank you for the help!
ashleighg is not online. Last active: 9/15/2020 7:00:30 PM ashleighg
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Re: Ultrasound reports
Posted: 17 Jul 2020 03:24 PM
Melguz,
Have your Medical Director give your Account Manager a call, if you are unsure of who that is call me directly and I can get that information for you. We would love to help get this issue resolved.

469-293-3079 ext:103

Blessings,
Ashleigh

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