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stewart526 is not online. Last active: 3/24/2015 3:26:00 PM stewart526
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November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:19 PM
Since the Nov 2012 update, the letters I put in "Donor Receipts" are being formated as one paragraph. I am also having trouble entering the closing of the letter. I did not use the signature block in the previous updates because our ED signs each receipt. I tried to enter the closing that way, but it is not showing up that way either.
ashleighg is not online. Last active: 10/18/2021 6:46:21 PM ashleighg
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:23 PM
Hi Stewart526,

I am sorry to hear you are experiencing difficulty with the letter editor. You can add spacing in a letter. If you hit enter it will create a double space, if you hit shift + enter this will create a single space. Currently the logo/signature insert is not compatible with the Batch Receipts Report. If you have any other questions please let us know. Have a GREAT day!

Blessings,
Ashleigh

stewart526 is not online. Last active: 3/24/2015 3:26:00 PM stewart526
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:49 PM
The enter key did enter a double space, but it did not stay that way when I saved it. However, the shift+enter done twice did create a double space that saved. Thanks, Melinda
Amyc is not online. Last active: 7/14/2015 3:00:07 PM Amyc
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:53 PM
Hi stewart526,

As Ashleigh mentioned, the Enter key should basically create a new paragraph (enter a double space). Let us know if you need further assistance or if that is not working and we can take a look at it with you.

Regards,

Amy

stewart526 is not online. Last active: 3/24/2015 3:26:00 PM stewart526
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:56 PM
As mentioned in my earlier post (after reading Ashleigh's reply), the "enter" did create a new paragraph, but did not save that way. So...it is not working. However, I was able to create a new paragraph by using "shift & enter" twice.
Amyc is not online. Last active: 7/14/2015 3:00:07 PM Amyc
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:57 PM
Hi stewart526,

I see what you mean. Glad that the double "shift+enter" works and gets a double space.

Regards,

Amy

ashleighg is not online. Last active: 10/18/2021 6:46:21 PM ashleighg
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Re: November 2012 Update - Donor Receipts
Posted: 05 Dec 2012 03:58 PM
Melinda,
I am glad you were able to save it with shift+enter. Did you, by any chance, copy/paste from MS Word into the letter editor? When copy and then pasted into the letter editor from an outside source it brings formatting with it that hte letter editor does not recognize. It can cause issues like you mentioned. If you need further assistance please let us know.

Blessings,
Ashleigh

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