| 1. | Re: Print Icon not functioning since Portal upgrade
Posted by brianp on 9/25/2023 3:59:25 PM
Hi Grasshopper, what form are you referring to? We didn't change any print functionality in the latest release. |
| 2. | Re: Health History Form
Posted by brianp on 9/25/2023 6:09:47 PM
Dear Grasshopper,
How would you track health insurance question? Is it a yes/no? e.g.
Do you have health insurance?
Yes No (select one)
Please provide example exactly how the question should be asked, and the responses.
Thanks. |
| 3. | Re: Print Icon not functioning since Portal upgrade
Posted by brianp on 9/25/2023 6:16:15 PM
What icon?
Please provide the steps to reproduce. Thanks! |
| 4. | Re: Print Icon not functioning since Portal upgrade
Posted by brianp on 9/25/2023 6:18:03 PM
Also, what operating system and browser are you using? If you don't know, please call us. Our number is at top of website. Thanks! |
| 5. | Re: Mobile Intake form missing when forms returned
Posted by brianp on 2/1/2024 4:24:23 PM
Hey grasshopper!
We're going to need details on this issue. i recommend contacting Ashleigh and setting up a call/goto meeting session. Don't post details here as this is public forum. thx. |
| 6. | Re: iPhone App
Posted by brianp on 9/27/2023 1:38:58 PM
Hi BekahNPRC,
I'm not sure what you mean by 'bubble'. If you are referring to staff members getting notified when someone sends a message from the client Portal, we have discussed sending a SMS Text notification to staff from CenterPiece. In CenterPiece you would be able to configure a list of staff members to receive the notifications. Staff could then login to CenterPiece from their mobile device and reply. Does that make sense? |
| 7. | Re: iPhone App
Posted by brianp on 9/27/2023 2:08:39 PM
Dear BekahNPRC,
The portal app displays a bubble (or badge) with count of new messages on the home page. This is the first screen the client see when they login.
CenterPiece displays a bubble (or badge) at the top of the app next to your login. The count is the number of new messages received from client that need to be reviewed.
I'm not sure what you mean by CenterPiece creating an app. It is an app.
The bubble in CenterPiece is ... |
| 8. | Re: iPhone App
Posted by brianp on 9/27/2023 2:28:37 PM
We can't add a bubble to your iPhone screen. It doesn't work that way. Please call us if you would like to discuss more. 469-293-3079 |
| 9. | Re: iPhone App
Posted by brianp on 9/27/2023 2:30:16 PM
As i mentioned earlier, we can send a text notification to your iPhone so you'll see new text bubble on your iPhone messenger app. You'll then have to login to centerpiece to read the message. |
| 10. | Re: A Few Things...
Posted by brianp on 11/29/2023 2:06:24 PM
Hi hanaruth, thanks for the feedback. At this time we have no plans changing the color of the attention flag.
i am curious as to why you think it needs to be changed? It resides at the top of the file and is 'yellow'. Is that not good enough? |
| 11. | Re: iPhone App
Posted by brianp on 12/30/2014 8:33:55 AM
Hi ccpcbanquet,
Can you help us understand what workflows you would like the iPhone app to support? Due to the small form factor, it is tough to get all of CenterPiece working on a phone. However, we are open to supporting certain scenarios that make sense. Any input would be much appreciated! Thanks! |
| 12. | Re: iPhone App
Posted by brianp on 10/5/2020 4:06:05 PM
Hi Angie!
Our goal is to continue to enhance CenterPiece so that viewing information works well on a iPhone. We do have plans to enhance the view of client, donor and staff files. This is an ongoing work in progress. Just keep in mind, due to small form factor, iPhone will never give you a great *data entry* experience that you get today when using tablet, laptop of desktop. It's just a trade-off. Hope that makes sense. |
| 13. | Re: Still using the forums?
Posted by brianp on 2/29/2024 10:43:41 AM
Dear Allison, Great to hear you're back in the Ministry and saving babies! Welcome back!
Regarding your question. We provide many avenues for support:
1-forums. The forums are a great place to learn what others are asking and post specific questions you may have.
2-email. We also provide email support by sending questions to support@ekyros.com
3-phone. You can call us directly @ 469-293-3079 (if you forget the number, it's posted at ... |
| 14. | Re: Still using the forums?
Posted by brianp on 2/29/2024 10:45:23 AM
Forums are also great place to ask questions after business hours. In most cases, you'll get a quick response.  |
| 15. | Re: Technical Issues
Posted by brianp on 3/27/2024 12:20:56 PM
Hey Jessica, it's probably best to call us @ 469-293-3079 and provide details of your issue. Leave a message at that number explaining you're having issues, and a support person will call you back asap. All our apps / services are operating normally. |
| 16. | Re: Classes
Posted by brianp on 7/21/2023 7:45:30 AM
Yes, just edit the class session and increment the 'Duration Weeks' field. Hope that helps! |
| 17. | Re: Classes
Posted by brianp on 7/21/2023 7:49:15 AM
You bet! Also, we provide FREE training. Have your staff member give us a call to schedule a training session on classes. We'd be happy to help! |
| 18. | Re: One donor letter for them all
Posted by brianp on 9/6/2023 10:36:12 AM
One option is to run the Batch Receipts report. Then export the list to excel. This report will only display the donor 1 time no matter how many times they have given based on your date range and criteria. Hope that helps! |
| 19. | Re: One donor letter for them all
Posted by brianp on 9/6/2023 11:13:17 AM
I suggest you give us a call. Not sure i completely understand what you want. You say you want a single donor but multiple transactions? I believe that's the point to the batch receipt sans pledges. |
| 20. | Re: One donor letter for them all
Posted by brianp on 9/6/2023 11:17:53 AM
Also, are you using receipt comments? they display on the statement. there you can document purpose of the gift. going forward you might want to add a comment as you receive the gifts. |
| 21. | Re: Quickbooks Online
Posted by brianp on 6/12/2023 11:19:17 AM
Hi jvanture,
Correct, today the QB Connector supports QB Desktop only. QB Online requires an entirely different API and is not compatible. It will require a completely new / separate connector to be developed. We are committed to supporting QB Online in the future, but don't have a release date yet. |
| 22. | Re: Quickbooks Online
Posted by brianp on 6/12/2023 12:19:24 PM
At this time we don't have a projected date. We are currently working around the clock to release a client portal. that is our 100% focus right now. Unfortunately, we don't have any control over QuickBooks fees/pricing. |
| 23. | Re: Never Given Contact Info
Posted by brianp on 12/30/2023 10:09:43 AM
At the top, change the report to list view and re-run. Hope that helps. |
| 24. | Re: Donor Statements
Posted by brianp on 1/24/2024 2:32:37 PM
Hi PamW,
Most likely you can just re-export the batch. Complete the following steps:
1-Under Receipting, Open the batch from the grid. The Batch Detail grid opens.
2-Click the Export Statements button on the left. The Export dialog opens.
3-Depending on the batch size, click the dropdown next to the 'Export To:' list. You might have a second set of statements you need to select to export. Select the 2nd set of statements.
|
| 25. | Re: Donor Statements
Posted by brianp on 1/24/2024 2:46:11 PM
Awesome! Great job ...and sorry if it's a little confusing. Unfortunately, MS Word crashes if we don't keep the batch sizes small e.g. 250 statements at a time. Another option is to email the statements which is a lot easier. ;) |